Last updated: [25 January 2026]
This Privacy Policy explains how OliveScoop (“we”, “us”, “our”) collects, uses, stores and shares your personal data when you visit or make a purchase from our website, OliveScoop.co.uk (the “Site”).
We are committed to protecting your privacy and handling your personal data in a transparent and secure way, in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
1) WHO WE ARE (DATA CONTROLLER)
Website: OliveScoop.co.uk
Email: olivescoop@hotmail.com
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2) THE PERSONAL DATA WE COLLECT
We may collect the following types of personal data, depending on how you use our Site:
A) Information you provide to us
B) Information collected automatically
C) Payment information
We do not store full payment card details on our servers. Payments are processed securely by our payment service providers. They may collect and process your payment data in accordance with their own privacy policies.
3) HOW WE USE YOUR PERSONAL DATA (AND OUR LAWFUL BASES)
Under UK GDPR we must have a lawful basis for using your personal data. We use your data for the purposes below:
A) To process and deliver your order (Contract)
– Taking payment, preparing orders, dispatching deliveries
– Sending order confirmations and delivery updates
– Handling returns and customer support
B) To manage your account (Contract / Legitimate interests)
– Creating and maintaining customer accounts (if you register)
– Saving preferences and improving your user experience
C) To manage subscriptions and recurring deliveries (Contract)
– Setting up and managing recurring orders
– Sending reminders and subscription administration emails
– Processing subscription payments (via payment providers)
D) To respond to enquiries (Legitimate interests)
– Replying to messages or support requests
– Keeping internal records of communications to improve service
E) To improve our Site and protect it from fraud/spam (Legitimate interests)
– Monitoring traffic and site performance
– Detecting suspicious activity, preventing fraud, and reducing spam
F) Marketing communications (Consent or “soft opt‑in” where permitted)
– If you opt in, we may send you marketing emails about OliveScoop products and offers.
– Where UK rules allow, we may send “soft opt‑in” marketing to customers about similar products/services, and you can opt out at any time.
You can unsubscribe at any time by using the link in our emails or by contacting us.
4) COMMENTS (IF ENABLED)
When visitors leave comments on the Site, we collect the data shown in the comments form and may also collect:
– The visitor’s IP address
– The browser user agent string
This helps with spam detection and site security.
Gravatar (optional)
If Gravatar is enabled, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you use it. If your comment is approved, your profile picture may be visible to the public alongside your comment.
You can review Automattic’s (Gravatar) privacy information on their website.
5) MEDIA UPLOADS (IF ENABLED)
If you upload images to the Site, avoid uploading images that include embedded location data (EXIF GPS). Visitors may be able to download and extract that information from images.
6) COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files placed on your device. We use cookies to:
– Make the Site work properly (essential cookies)
– Remember your preferences (functional cookies)
– Understand how the Site is used (analytics cookies – if enabled)
– Support advertising/remarketing (marketing cookies – if enabled)
Examples of cookies you may encounter:
A) Comment cookies
If you leave a comment, you may opt in to saving your name, email address and website in cookies. These are for convenience so you do not have to fill in your details again. These cookies typically last for up to one year.
B) Login/session cookies
If you visit our login page, we may set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and your screen display choices. Login cookies typically last for up to two days. Screen options cookies may last for up to one year. If you select “Remember Me”, your login may persist for up to two weeks. If you log out, login cookies are removed.
C) Editing/publishing cookies (for site admins/authors)
If you edit or publish content, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article. It typically expires after one day.
Managing cookies
You can control cookies through your browser settings. If you disable certain cookies, parts of the Site may not work properly.
Where we use a cookie banner/consent tool, you can also manage your preferences there.
7) EMBEDDED CONTENT FROM OTHER WEBSITES
Articles/pages on this Site may include embedded content (for example videos, images, or articles). Embedded content behaves in the same way as if you visited the other website directly.
These third‑party websites may collect data about you, use cookies, embed additional third‑party tracking, and monitor your interaction with that embedded content (including tracking if you have an account and are logged in to that platform).
8) WHO WE SHARE YOUR DATA WITH
We only share personal data where necessary for the purposes described in this policy, including with:
– Payment providers (to take payments securely)
– Delivery/shipping partners (to deliver your order)
– Website hosting and IT providers (to run and secure the Site)
– Email and customer support tools (to send order updates and respond to enquiries)
– Analytics/advertising providers (only if enabled and where appropriate consent is in place)
– Spam prevention services (for example, to filter comment spam)
Password resets
If you request a password reset, your IP address may be included in the reset email for security purposes.
We may also disclose personal data if required by law, regulation, or legal process.
9) INTERNATIONAL DATA TRANSFERS
Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure your data is protected using appropriate safeguards (such as UK adequacy regulations or approved contractual protections).
10) HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as necessary for the purposes set out in this policy, including for legal, accounting, or security requirements.
Examples:
– Comments: if you leave a comment, the comment and its metadata may be retained indefinitely to allow follow‑up comments to be approved automatically.
– Accounts: for users who register, we store the personal information provided in the user profile until the account is deleted or as required for legal reasons.
– Orders and invoices: we retain order records for as long as required for tax and accounting purposes.
– Customer service messages: retained for a reasonable period to help resolve issues and improve service.
11) YOUR RIGHTS (UK GDPR)
You have rights over your personal data, including:
– The right to access your personal data
– The right to correct inaccurate data
– The right to request deletion (in certain circumstances)
– The right to restrict or object to processing (in certain circumstances)
– The right to data portability (in certain circumstances)
– The right to withdraw consent (where processing is based on consent)
If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including data you have provided. You can also request that we erase personal data we hold about you. This does not include data we must keep for administrative, legal, tax, or security purposes.
To exercise your rights, please email us at olivescoop@hotmail.com.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO).
12) SECURITY
We take reasonable measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
13) CHILDREN
Our Site is not intended for children under 13 and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
14) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will update the “Last updated” date at the top of this page.
This section explains how subscriptions and recurring deliveries work on OliveScoop.
Subscriptions
When you purchase a subscription, you will receive recurring deliveries based on the plan and frequency you select at checkout.
– You authorise us (and our payment provider) to charge your chosen payment method for each renewal unless you cancel in line with this policy.
– Your payment information is stored securely by our payment provider, not on our servers.
– Some subscriptions may renew automatically at the end of the term (if applicable).
Cancellation / Changes
– If you do not want to renew your subscription, you can cancel it.
– You can change or cancel your subscription at any time after the 2nd month of the subscription (i.e. from the start of month 3).
– Your order confirmation email contains a link to manage your subscription. You can use it to update, pause, or cancel (where available).
Important note about fulfilment
– Once an order has been fulfilled/processed for dispatch, it cannot be cancelled.
– If you need help, please contact us as soon as possible and we will do our best to assist.
Contact
Email: olivescoop@hotmail.com
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